Returns & Refunds
Not perfect? We'll fix it
Fresh food is personal. If anything falls short, our Fresh Guarantee has you covered — no fuss.
Fresh Guarantee
If produce arrives bruised, spoiled, or below standard, we'll make it right.
Easy replacements
We'll swap any item that isn't right on your next delivery — no return trip needed.
Fast refunds
Prefer your money back? Refunds go to your M-Pesa within 24–48 hours.
The process
How to request a return
- 1
Reach out within 24 hours
Message us on WhatsApp at +254 706 066 595 with your order number and a photo of the item.
- 2
We review it quickly
Our team checks your request — usually within a couple of hours during business hours.
- 3
Choose replace or refund
Get the item replaced on your next order, or receive a refund to your M-Pesa.
Good to know
- Report issues within 24 hours of delivery so we can act fast.
- Perishables don't need to be sent back — a quick photo is enough.
- Refunds are issued to the M-Pesa number used for the order.
- Sealed, non-perishable items can be returned unopened within 7 days.
- Delivery fees are refunded when the issue is on our side.
Or visit our Help Center for more answers.