How can we help?
Find quick answers about ordering, delivery, payment, and returns — or reach our team directly.
Orders
Placing, changing, and tracking your grocery orders.
Delivery
Zones, timing, and fees for same-day delivery.
Returns
Our freshness guarantee and how refunds work.
Questions, answered
How do I place an order?+
Browse the shop, add items to your cart, and check out. You can confirm and pay for your order directly with our team on WhatsApp — we'll take it from there.
What areas do you deliver to?+
We deliver across Nairobi from our base at Suguta Business Center. Same-day delivery is available on orders placed before 7pm. See our Delivery Info page for the full details.
How much is delivery?+
Delivery starts at KSh 200 depending on your area (checkout shows your area's exact fee), and it's completely free on orders over KSh 3,000. Your cart shows a progress meter so you know how close you are to free delivery.
What payment methods do you accept?+
We accept M-Pesa and cash on delivery. Pay-on-delivery means you only settle up once your groceries arrive at your door.
Can I change or cancel my order?+
Yes — as long as it hasn't been dispatched. Message us on WhatsApp at +254 706 066 595 with your order number and we'll update or cancel it for you.
What if something is missing or not fresh?+
Every order is covered by our Fresh Guarantee. If anything arrives below standard, we'll replace it or refund it — no fuss. See the Returns page for how it works.
Still need a hand?
Our team is online Mon–Sun, 7am – 8pm. Chat with us on WhatsApp and we'll get you sorted.